FAQ
Common questions. Direct answers.
If you don't see your question here, email hello@topdogsf.com.
Who is PackStack for?
Pet business operators in San Francisco — solo trainers, groomers, daycares, boarding facilities, and growing facilities up to ~15 staff. The AI Coach reads from the tools you already use and surfaces three priority cards a day so you can run on signal, not memory.
What does the AI actually do?
Watches your bookings, reviews, and calendar. When something deserves attention — a 2-star review, a regular client who hasn't booked in 6 weeks, a cert about to expire — it surfaces a card with what happened, why it matters, and what to do. For text responses (review replies, marketing copy) it drafts the answer; you tap edit and send.
Will it auto-send anything?
No. PackStack is draft-and-review by design. The operator is the decision-maker; the AI is the advisor. Every action requires an explicit tap from you.
What about my client data?
Encrypted at rest. Multi-tenant isolation enforced by Postgres row-level security — your data is unreachable from any other business's account. We never train AI models on your data, and we don't sell it to anyone.
How long does setup take?
Under 5 minutes for the first integration. Connect Gingr with your API key, OAuth into Google. Your first card lands within about 60 seconds of connecting your first source — pulled from the last 30 days of activity.
What integrations work today?
Gingr (read-only), Google Business Profile (reviews), Google Calendar (gaps + cert reminders). Stripe and Square are on the roadmap; we'll prioritize based on what early operators are using. See the integrations page for detail.
What does it cost?
Free during Phase 0 while we tune the prompts with real operators. When billing turns on in Phase 1, pricing scales with business size. See the pricing page for current tiers.
Can I get help?
Yes — email hello@topdogsf.com or use the public PackStack Support page.