TopDogSF HQ terms of service

Agreement to these terms

These terms of service cover your use of TopDogSF HQ, the software Top Dog SF provides to dog-walking and pet-care businesses at topdogsfhq.com and in the TopDogSF HQ apps. In these terms, “we” and “us” mean Top Dog SF, and “you” means the business that signs up and the people who use HQ on its behalf.

By creating an account or using HQ, you agree to these terms. If you are signing up for a business, you confirm that you can agree to them for that business. If you do not agree, do not use HQ.

Your account

The business owner who signs up is the account owner. The owner can invite staff, such as walkers and sitters, and can invite clients to the client portal. The owner is responsible for who they invite, what access each person has, and for removing access when someone leaves.

Keep your sign-in details private and tell us at once if you think someone has used your account without permission. You are responsible for activity under your account.

Acceptable use

Use HQ only to run a lawful pet-care business. You agree not to:

• Break any law, or use HQ to send spam or messages people have not agreed to receive.
• Upload content you do not have the right to share, or content that is harmful, abusive, or misleading.
• Try to get into another business's data, test or bypass our security, or disrupt the service.
• Copy, resell, or rebuild HQ, or use automated tools to pull data from it beyond the exports and integrations we offer.

Plans, free start, and billing

HQ is offered on the plans shown on our pricing page, with the current prices and what each plan includes. Every plan starts with two free months, and you do not need a card to start.

If you add a card, billing starts when your free months end, monthly or yearly depending on the option you choose, and renews automatically until you cancel. If you do not add a card, your account pauses when the free months end and your data is kept.

You can cancel at any time from your billing settings. Cancelling stops future charges, and your plan stays active until the end of the period you have already paid for. Except where the law requires otherwise, payments are not refunded for partly used periods.

We may change our prices or plans. We will tell you before a price change applies to you, and the new price starts at your next billing period.

Payments from your own clients for your services go to you through your own payment links. We do not process those payments and are not a party to your agreements with your clients.

Your business and client data

You own the data you put into HQ, including your client, pet, booking, visit, message, and invoice records. You give us permission to store, process, and display that data only as needed to provide HQ to you and to keep it running and secure.

You are responsible for the client data you collect and add to HQ. That includes having your clients' permission to store their details, keeping the information accurate, and meeting any privacy laws that apply to your business. Our privacy notice explains how HQ handles personal information.

Services you connect

HQ can connect to other services you already use, such as Google Calendar, QuickBooks Online, and pet-care software you import from. You choose whether to connect each one.

When you connect a service, you authorize HQ to read and write your data in that service on your behalf, within the permissions you approve on that service's own screen. For example, HQ may add your bookings to your calendar or send your invoices and payments to your accounting software.

You can disconnect a service at any time from your HQ settings or from the other service's own account settings. Disconnecting revokes HQ's access, and HQ stops reading or writing your data there. Data that was already copied into HQ or into the other service stays where it is unless you delete it.

Each connected service is run by its own company under its own terms and privacy policy. We are not responsible for those services, their availability, or changes they make that affect the connection.

Keeping and deleting data

We keep your data while your account is open or paused, so it is there when you come back. You can ask us for a copy of your records, and ask us to close your account, at any time.

To delete your account and its data, contact hello@topdogsf.com or use the deletion request in the app where it is available. After we confirm the request, we delete or anonymize your data within a reasonable time, except records we must keep to meet legal, tax, or security obligations. Copies in backups are removed as those backups expire.

Changes to HQ and suspension

We work to keep HQ available and improving, but we may change, add, or remove features. We do not promise that HQ will be uninterrupted or free of errors.

We may suspend or close an account that breaks these terms, puts other users or the service at risk, or is unpaid after any free period. Where we reasonably can, we will tell you first and give you a chance to fix the problem or export your data.

Disclaimers and limitation of liability

HQ is a tool to help you run your business. You remain responsible for the care of the pets in your charge, your staff, your pricing, and your agreements with your clients. Reminders, drafts, and suggestions HQ shows you are there to help, and you should check them before relying on them.

To the extent the law allows, HQ is provided “as is”, and we are not liable for indirect, incidental, special, or consequential losses, such as lost profits, lost business, or lost data. Our total liability for any claim about HQ is limited to the amount you paid us for HQ in the 12 months before the claim.

Nothing in these terms limits any liability that cannot be limited under the law.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute about these terms or HQ will be handled in the state or federal courts located in San Francisco County, California.

Changes to these terms

We may update these terms. When we make a meaningful change, we will update the date on this page and tell account owners by email or in the app before the change takes effect. Continuing to use HQ after that means you accept the updated terms.

Contact

Questions about these terms? Email hello@topdogsf.com.

Change history

1. 1.1, November 5, 2026: Approved by the product owner before first publication: the terms no longer name individual plans and point to the pricing page instead.
2. 1.0, October 26, 2026: Approved by the product owner and in effect: no refunds for partly used periods, liability capped at 12 months of fees, San Francisco County courts, and Top Dog SF as the provider.
3. 1.0-draft.1, October 26, 2026: Initial review draft covering accounts, acceptable use, plans and billing, client data, connected services, data deletion, liability, and California law.